SolveYourProblem eLearning Series:
Got Shafted?
Fight Back if Your Car is a Lemon!
( 27 pages )

Do’s and Don’ts on Filing a Complaint
For a Lemon

Imagine that you have already done the things that you need to do in order to ensure that you do not wind up with a lemon and still you feel like you got ripped off. If you feel like it is really time to make a complaint, there are some dos and don’ts that you should follow. Here are some very interesting do's and don'ts that you should take to heart on complaining about your lemon that will get you much farther on fixing your lemon problem.

• Do use only the facts about your problems. You must also be sure to list them in chronological order.

• Be as brief as you possibly can. If you prefer to write a letter; you must be sure to keep it to a maximum of one page. Any longer, and your letter will likely get lost.

• Be certain that you do not mention the history of your past cars that you have owned because truthfully, no one cares.

• Don't give out any ultimatums. You also do not want to make demands on what may not get fixed this time because all that you will accomplish is a few enemies.

• You do not want to threaten a law suit either. If you threaten a law suit you will learn quickly that you will soon find that you will get very little cooperation.

• You must also be reasonable in what you expect. If you don't like the way something is being handled, you should immediately tell the dealer and he'll pass the information along on your behalf.

• Don't ever tell the dealer flat out that you have had your problem from the first day. Instead you should simply let the facts speak for themselves.

• You should also avoid making any comparisons between American and foreign made cars because it doesn't really apply.

• If a dealer tells you that your car has a particular characteristic he's probably telling you the truth as all cars have specific characters of their own. You should know this.

• If you have a problem that the dealer can't duplicate, it would be wise for you to work with them on explaining the exact conditions when it happens. It helps if you keep a note book and write down the date, time, temp outside, how long you have been driving the car, how many miles you have driven that day, etc. on the record.

• It is possible that the dealer you are working with is actually a bad dealer. You can always see if another one in the area will help you out instead. But you need to keep in mind that non-selling dealers are very reluctant to take on other dealers problem cases.

• You need to know that if you feel that you should get something, you have a better chance of getting get if you remain civil and make your point in a rational and logical way.

• If the dealer does a good job helping you, be civil enough to send a note of thanks to them. This way, you will be remembered the next time you are in need of a vehicle and treated even better.

> Home > Lemon Cars Main Page